Overview
Following a series of internal attempts to evolve the organization’s 12+ year Employee Value Proposition (EVP) in a dynamic economy with employee’s needs continuously evolving, Pioneer developed and deployed an approach to deliver a modernized, sustainable, global employee value proposition & framework. This approach was then enabled via the ServiceNow implementation of the HRSD and other Employee Workflows.
The Challenge
A financial services organization struggled with relevance in the external labor market and meeting evolving expectations. The organization lacked a bold, compelling story for a modern global employee experience. Objectives of the engagement included:
- Refresh a 12+ year-old Employee Value Proposition (EVP) for internal and external communication.
- Rebrand and redefine a non-global "employee experience" framework.
- Evolve the current employee experience tagline while preserving cultural elements.
The Results
- 79 Interview participants from 9 functional areas, various tenure, global to formulate the initial iteration of the Employee Value Proposition
- 31 Global Employees & COEs participated in feedback sessions on the Employee Experience Framework
- 20+ Business activities & initiatives identified that impact an employee experience; developed an Employee Experience roadmap inform the Human Capital Strategy
- 32 Identified moments that matter for employees
- 11 internal ‘listening posts’ for continuous listening within ServiceNow
- 23 internal measurements to consider when measuring Employee Experience
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