Our Story
The competitive war on talent means we fight hard to bring top employees in the door. We place intense focus on a high-touch recruiting process and seamless onboarding process, but what happens after they join?
One of the world’s largest logistic platforms organizations, identified their use of multiple HR systems was resulting in a cumbersome company experience - from administration to end-user employees.
The solution? Consolidating platforms by deploying Workday with our proven methodology and high-touch support.
The Challenge
Global HR processes scattered across several platforms meant employees were forced to access several systems to answer even the simplest of questions. Navigating several platforms resulted in a poor user experience and oftentimes manual processes within the full employee life cycle.
On the administration side, the process complexity ultimately drove individual business units to adopt their own established ways of working. The lack of a consistent approach made consolidating data to make informed strategic HR decisions challenging and incredibly time-consuming.
The next steps were clear, but it was no small feat.
They identified the need to implement a new HR software, implement new processes, and train administrators to best support approximately 15,000 global employees.
Our Approach
On day one we identified the need for a strategic change and communication roadmap; ensuring technology deployment success. Our proven technology deployment approach involves:
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Building the case for change
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Establishing HR leadership early on
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Utilizing the most impactful communication and training channels for change adoption.
After developing the case for change, we partnered with their HR leadership to host global town halls and release leader videos to reiterate a consistent story of change.
Given customized communication bolsters effectiveness, the global communication strategy also involved tailored messaging for specific populations. This included segmentation across technology workstreams, process workstreams, and geographic regions. Change agents were also tasked with engaging their networks by delivering key targeted communications.
During the transformation, we supported managers, employees, and change agents through leadership coaching. Managers participated in workshops to learn change fundamentals and better understand how to be a positive agent of change. A takeaway Change Agent Playbook was also developed as the one-stop-shop resource for managers. Employees were equipped with virtual training sessions, video trainings, and day-one checklists for technology and process updates.
Exceptional Results
The client is now fully operating with both Workday and ServiceNow platforms in their employee technology ecosystem. The end-user experience of HR systems is streamlined and simple - leading to a happier employee base.
We ensured system deployment was on-time and managed with low disruption to the business.
This framework was so successful that there are ongoing partnerships with the client’s HR project management office in supporting their internal change model and methodology stand-up.
Pioneer Insights
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While major process updates can be met with resistance, targeted communications to appropriate audiences enhanced employee adoption and understanding of the need for change.
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For strongest training impact to large populations, look to leverage a variety of training vehicles.
Fast Facts
Key Deliverables:
- Strategic Communication Plan
- Strategic Change Plan
- Change Agent Playbook
- Employee Training Sessions (video and virtual)
- Day-One Checklists
Key Results:
- On-time Deployment
- No Business Disruption
- Streamlined Adminstration and End-user Experience
- Increased Ability for Strategic HR Insights in Decision-making