Overview
A major utility client in the Northeast embarked on a $57 million initiative to modernize their metering hardware and software. When the project faced challenges, Pioneer was brought in to manage the program, oversee testing, organize vendors, and ensure successful completion. Pioneer’s comprehensive approach addressed immediate challenges and established a robust framework for future project management and testing leadership. This led to a successful deployment ahead of schedule and significant improvements in efficiency and response times.
The Challenge
Our client embarked on a $57 million initiative to modernize their metering hardware and software. However, the project faced significant hurdles due to the retirement of a program manager and the need for a comprehensive project reset. Lacking effective program management and testing leadership, our client struggled to maintain progress, organize vendors, and ensure successful project execution.
Specifically, they needed help with:
- Redesigning program management and help create project guidelines.
- Testing leadership and facilitating execution
- Project Recovery – finding areas of opportunity and maximizing existing resources
Exceptional Results
Our solution delivered measurable improvements across several key areas:
- Increased Efficiency: Doubled test execution velocity.
- Improved Response Times: Reduced incident response time by 75%.
- Ahead of Schedule Deployment: Enabled the utility to deploy majority of their meter fleet 8 months ahead of plan
- Motivated and Activated Team: Instilled confidence in the client team, motivating and activating them to achieve project goals.
- Strategic Alignment: Identified the success critical path and aligned the business to meet these milestones, ensuring the project’s success.
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